IMPORTANT: This Privacy Policy applies to all individuals who interact with Skilledge Global's website and services, including enterprise procurement contacts, program participants, and website visitors.
1. Overview
Skilledge Global LLC ("Skilledge Global," "we," "us," or "our") is an enterprise learning and development company headquartered in Atlanta, Georgia, USA, delivering capability-building programs across the United States, India, the Middle East, and Southeast Asia.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (www.skilledgeglobal.com), request a consultation, use the Skilledge Training Management System (TMS), or otherwise interact with our services. Please read this policy carefully. If you do not agree with the terms herein, please discontinue use of our services.
2. Information We Collect
2.1 Information You Provide Directly
Consultation and Inquiry Forms: When you book an enterprise strategy call or submit a contact request, we collect your full name, business email address, job title, company name, phone number (if provided), and the nature of your capability or training inquiry.
Capability Assessment: Responses you submit through our website's capability diagnostic tool, including answers related to your organization's technical skill gaps and leadership readiness.
Programme Enrolment: If your organization enrolls participants in a Skilledge Global program, we may collect participant names, professional email addresses, job roles, and learning progress data.
Communications: Any information you share when you email us at connect@skilledgeglobal.com or communicate with our team through other channels.
2.2 Information Collected Automatically
When you visit our website, our servers and third-party analytics tools may automatically collect:
- IP address and approximate geographic location
- Browser type, version, and device type
- Pages viewed, time spent on pages, and navigation paths
- Referral source (how you arrived at our website)
- Date and time of your visit
- Cookies and similar tracking technologies (see Section 6)
2.3 TMS and Learning Data
If your organization uses the Skilledge TMS platform, we collect training completion records, assessment scores, learning path progress, and platform usage analytics. This data is processed on behalf of the enterprise client organization and governed by the data processing agreement executed with that client.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to consultation requests, capability assessment submissions, and general inquiries
- To design, customize, and deliver enterprise training and capability programs
- To operate and improve the Skilledge TMS platform and associated analytics dashboards
- To send relevant program updates, capability insights, and service communications to enterprise contacts who have engaged with us — you may opt out at any time
- To analyze website traffic and user behavior in order to improve our digital experience
- To comply with legal and regulatory obligations applicable in the jurisdictions in which we operate
- To protect the security and integrity of our systems and services
We do not sell your personal information to third parties, and we do not use it for purposes unrelated to the services you have requested or reasonably expected.
4. Legal Basis for Processing (Where Applicable)
For individuals in jurisdictions where a legal basis is required (including the European Economic Area, the United Kingdom, and certain other regions), we process personal data under the following grounds:
Contractual necessity: Processing required to fulfill a service agreement with your organization.
Legitimate interests: To communicate with enterprise prospects, improve our services, and maintain website security — where our interests are not overridden by your rights.
Consent: Where you have explicitly opted in to receiving marketing or capability insights communications.
Legal obligation: Where processing is required to comply with applicable law.
5. Sharing of Information
We may share your information in the following limited circumstances:
Enterprise Clients: If you are enrolled in a training program by your employer or a corporate client, that client organization may have access to your learning data and progress reports through their TMS administrator account.
Service Providers: We engage trusted third-party vendors to support our operations — including cloud hosting, website analytics, email delivery, and scheduling tools. These vendors are contractually bound to process data only on our behalf and in accordance with this policy.
Legal Requirements: We may disclose information where required by law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of Skilledge Global, our clients, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. We will provide notice before such a transfer and make your information subject to a different privacy policy.
We do not share personal information with third parties for their own marketing purposes.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and collect analytical data. These include:
Essential Cookies: Required for basic website functionality and cannot be disabled.
Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). These are anonymized and aggregate in nature.
Preference Cookies: Store your settings and preferences to improve your return visits.
Most web browsers allow you to control cookies through browser settings. Disabling cookies may affect certain website functionality. We do not currently respond to Do Not Track signals, as no industry standard has been established for this purpose.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
- Consultation and inquiry data: up to 3 years from the date of last contact
- TMS and learning records: for the duration of the enterprise client agreement, plus any period required under applicable law
- Website analytics data: typically 26 months in accordance with standard analytics platform settings
When information is no longer required, we securely delete or anonymize it.
8. International Data Transfers
Skilledge Global operates across the United States, India, the Middle East, and Southeast Asia. If your information is transferred across international borders, we take appropriate steps to ensure it receives a level of protection consistent with applicable data protection laws.
For transfers from the European Economic Area or the United Kingdom, we rely on Standard Contractual Clauses or other approved transfer mechanisms where required.
For transfers involving data from India, we comply with the Digital Personal Data Protection Act, 2023 (DPDPA) and any rules or regulations issued thereunder.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to applicable legal obligations.
Restriction: Request that we limit how we use your data in certain circumstances.
Portability: Request that we provide your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests or for direct marketing purposes.
Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at connect@skilledgeglobal.com. We will respond to verified requests within the timeframe required by applicable law. We may need to verify your identity before processing your request.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is sold or disclosed, the right to opt out of sale, and the right to non-discrimination for exercising these rights. Skilledge Global does not sell personal information within the meaning of the CCPA.
10. Data Security
We implement administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, disclosure, alteration, or destruction. These include:
- Encrypted data transmission via HTTPS/TLS
- Access controls and role-based permissions for internal systems
- Regular review of data handling practices and vendor security standards
No method of transmission over the internet or electronic storage is completely secure. While we take data protection seriously, we cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify affected individuals and relevant authorities in accordance with applicable law.
11. Children's Privacy
Our services are designed for enterprise clients and business professionals. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have collected information from a minor without appropriate consent, we will take steps to delete it promptly.
12. Third-Party Links
Our website may contain links to third-party websites, including our social media profiles on LinkedIn, Instagram, and X (formerly Twitter). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party platforms you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this document and, where appropriate, notify enterprise clients directly.
We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Skilledge Global LLC
8735 Dunwoody Place, Ste R
Atlanta, GA 30350, USA
Email: connect@skilledgeglobal.com
Website: www.skilledgeglobal.com